‘Optimum’ is TKO’s annual survey of client satisfaction. (See the results from previous years’ surveys.)
Optimum is central to TKO’s operation: the results from Optimum surveys determine the annual bonus paid to client-facing staff. Every year since the survey was first carried out, TKO has gained an average rating across all its clients of between ‘Very good’ and ‘Excellent’.
To learn more about TKO’s Optimum survey and the way that it affects our approach to client service, e-mail Guy Forster, or call him on +44 (0)1444 473555.